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Frequently Asked Questions
How will my items be delivered?
The majority of our products are posted either via Royal Mail tracked or DHL. Tracking numbers shall be sent on dispatch of goods.
How long will my item take to be delivered?
We aim to deliver your order within 10 working days, if the item is in stock. Tracking details will be sent once your items are dispatched.
Please note our handmade lampshades have a delivery time frame of up to 14 days.
The Little Green Door Ltd. endeavours to keep to expected delivery times. Should we be unable to deliver within the set date, we will naturally inform you the customer.
I do not live on the UK mainland. How do I find out shipping costs for your products?
Our prices include free delivery for most UK mainland areas but for some remote area postcodes an additional surcharge will apply. Please contact us for more information at info@thelittlegreendoor.com and see our delivery page for more details.
What happens if I am not in when delivery is attempted?
Orders where delivery cannot be completed, where a delivery has been attempted 3 times by the carrier, will be returned to us. As the carriage has been attempted the carriage cost (delivery & return) as well as handling charges may be charged to you and will be deducted from your refund.
What should I do if I change my mind once my order has been placed?
Unfortunately, once you have placed your order we cannot cancel it. However, we understand that there may be occasions where you wish to return purchased items.
For all unwanted items we offer a 30 day return period. This method of return will be at your own cost. All items must be in the condition they were received including their original packaging. Please contact our customer service team for more details at info@thelittlegreendoor.com
Once received and checked your refund will then be processed to the original payment method within 14 days.
We are not able to issue refunds for goods that are not returned in the condition in which they were received.
What do I do if my item arrives faulty?
Upon the arrival of your delivery, please examine your order for transportation damages. Damaged packaging may indicate that the product is also damaged. Please contact us at info@thelittlegreendoor.com within 3 days, providing your order number, and if possible, photos showing the damage.
Additionally, in the unlikely event of your items being damaged or faulty, once opened, please notify us within 3 days of receipt at info@thelittlegreendoor.com . We will immediately start working to resolve the issue and keep you informed. We shall arrange collection and send out a replacement (subject to availability) or arrange a refund. No additional costs will be incurred by you. Please allow 48 hours for the collection to be processed and a further 14 days for the refund, if applicable, to be completed.
I live in the US or Canada, can I order from your store?
Our handmade lampshades are available for shipping to the US and Canada. Shipping cost will be shown at checkout. Please allow 10-12 working days for us to make your order, and 6-7 days for delivery. Shades shall be sent via Royal Mail Tracked International. Please feel free to ask any questions relating to shipping and adaptors for American style lamp bases.